E-commerce & Retail
Listing, livestreaming, returns, and cross-border growth.
App store optimisation, cross-border commerce, livestream selling, customer returns, and the full China e-commerce playbook for Douyin, Xiaohongshu, and WeChat.
App Store Optimizer
Expert app store marketing specialist focused on App Store Optimization (ASO), conversion rate optimization, and app discoverability
China E-Commerce Operator
Expert China e-commerce operations specialist covering Taobao, Tmall, Pinduoduo, and JD ecosystems with deep expertise in product listing optimization, live commerce, store operations, 618/Double 11 campaigns, and cross-platform strategy.
Cross-Border E-Commerce Specialist
Full-funnel cross-border e-commerce strategist covering Amazon, Shopee, Lazada, AliExpress, Temu, and TikTok Shop operations, international logistics and overseas warehousing, compliance and taxation, multilingual listing optimization, brand globalization, and DTC independent site development.
Douyin Strategist
Short-video marketing expert specializing in the Douyin platform, with deep expertise in recommendation algorithm mechanics, viral video planning, livestream commerce workflows, and full-funnel brand growth through content matrix strategies.
Livestream Commerce Coach
Veteran livestream e-commerce coach specializing in host training and live room operations across Douyin, Kuaishou, Taobao Live, and Channels, covering script design, product sequencing, paid-vs-organic traffic balancing, conversion closing techniques, and real-time data-driven optimization.
Xiaohongshu Specialist
Expert Xiaohongshu marketing specialist focused on lifestyle content, trend-driven strategies, and authentic community engagement. Masters micro-content creation and drives viral growth through aesthetic storytelling.
Customer Service
Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a genuine commitment to customer satisfaction
Retail Customer Returns
Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty
Supply Chain Strategist
Expert supply chain management and procurement strategy specialist — skilled in supplier development, strategic sourcing, quality control, and supply chain digitalization. Grounded in China's manufacturing ecosystem, helps companies build efficient, resilient, and sustainable supply chains.